Questions

Frequently asked questions

Practical information about what is sold, how digital delivery works, and how legal obligations for French micro‑enterprises apply to digital goods.

What exactly does CIPOLLA ALISEA sell?

The activity is focused on distance selling of digital goods: 3D models, textures, graphics and bundles of these assets. There are no physical products. Once the catalog is online, each product page will describe the content, formats and usage rights in detail.

How will I receive my files?

Digital goods are typically delivered via download links made available after purchase (for example through a marketplace or through this website, depending on the final setup). There is no shipping in the traditional sense, since everything is digital.

Can I get a refund for a digital product?

Under EU law, the right of withdrawal may be limited once digital content has been fully delivered and downloaded, especially when you have expressly consented to immediate performance and acknowledged losing the right of withdrawal. The exact refund and cancellation rules will be specified in the Terms & Conditions once the store is live.

Who operates the business?

The business is operated by Cipolla Alisea as an individual entrepreneur (micro‑enterprise), legally registered in France under SIREN 999 123 169 with its head office at 19 Rue des Primevères, 34000 Montpellier, France.

What about VAT and invoices?

The VAT number referenced for the business is FR67 999123169 (constructed & indicative). When real sales begin, invoices will mention the applicable VAT status and all legally required information for French micro‑enterprises.

Do you offer custom work or commissions?

This website focuses on ready‑made digital goods. Custom commissions may be considered on a case‑by‑case basis, but they are not the default offer. If this becomes available, the conditions will be clearly communicated and may be subject to a separate contract.

How is my personal data handled?

As of now, this website does not collect payment details directly and uses only minimal technical data (for example, logs) to function. Once contact forms, analytics or third‑party payment processors are added, a detailed Privacy Policy describing purposes, data retention and your rights (including GDPR) will be maintained on the Legal & Policies page.