Questions
Frequently asked questions
Practical information about what is sold, how digital delivery works, and how legal
obligations for French micro‑enterprises apply to digital goods.
What exactly does CIPOLLA ALISEA sell?
The activity is focused on distance selling of digital goods:
3D models, textures, graphics and bundles of these assets. There are no physical
products. Once the catalog is online, each product page will describe the content,
formats and usage rights in detail.
How will I receive my files?
Digital goods are typically delivered via download links made
available after purchase (for example through a marketplace or through this
website, depending on the final setup). There is no shipping in the traditional
sense, since everything is digital.
Can I get a refund for a digital product?
Under EU law, the right of withdrawal may be limited once digital content has been
fully delivered and downloaded, especially when you have expressly consented to
immediate performance and acknowledged losing the right of withdrawal. The exact
refund and cancellation rules will be specified in the
Terms & Conditions once the store is live.
Who operates the business?
The business is operated by Cipolla Alisea as an individual
entrepreneur (micro‑enterprise), legally registered in France under SIREN
999 123 169 with its head office at
19 Rue des Primevères, 34000 Montpellier, France.
Is there a phone number?
Yes. You can reach CIPOLLA ALISEA by phone at
+33 7 45 71 74 35 or by
email at
info@aliseacipolla.art. You can also use
the contact form or visit the official website
https://aliseacipolla.art
for more information.
What about VAT and invoices?
The VAT number referenced for the business is
FR67 999123169 (constructed & indicative). When real sales
begin, invoices will mention the applicable VAT status and all legally required
information for French micro‑enterprises.
Do you offer custom work or commissions?
This website focuses on ready‑made digital goods. Custom
commissions may be considered on a case‑by‑case basis, but they are not the
default offer. If this becomes available, the conditions will be clearly
communicated and may be subject to a separate contract.
How is my personal data handled?
As of now, this website does not collect payment details directly and uses only
minimal technical data (for example, logs) to function. Once contact forms,
analytics or third‑party payment processors are added, a detailed
Privacy Policy describing purposes, data retention and your
rights (including GDPR) will be maintained on the
Legal & Policies page.